Snapvyn Terms and Conditions

1. Introduction

Snapvyn is an event photo and memory-sharing platform operated by Snapvyn. It allows hosts, couples, organizers, planners, companies, hotels, and guests to create event pages, share QR codes or invite links, collect guest-uploaded photos and videos, display memories, and receive post-event media delivery, including AI-assisted highlight features where available.

By accessing, registering for, purchasing, activating, uploading to, sharing, or otherwise using Snapvyn, you agree to these Terms and Conditions. If you do not agree, you must not use the platform.

2. Definitions

• "Snapvyn", "we", "our", and "us" refer to the platform, website, services, and business operated under Snapvyn.
• "User" means anyone using the platform, including hosts, guests, planners, managers, organizers, and account holders.
• "Host" means the person or entity creating, managing, purchasing, or activating an event.
• "Guest" means a person accessing an event page through a QR code, invite link, or other access method to view, upload, comment, react, or participate.
• "Draft Event" means an event created under the free demo plan that has not been activated and is not publicly usable.
• "Activated Event" means an event made publicly usable through a paid Silver, Gold, or Platinum plan.
• "User Content" includes photos, videos, captions, comments, reactions, names, profile data, branding assets, and other submitted materials.

3. Eligibility

You must be at least 18 years old to create an account, purchase a plan, activate an event, or act as a host.

Guests under 18 may only use the platform with permission from a parent, guardian, event host, or other responsible adult. By using Snapvyn, you confirm that you have the legal authority to agree to these terms.

4. Account Registration

Snapvyn is not responsible for loss, misuse, deletion, unauthorized access, or damage caused by a failure to protect account credentials.

• Provide accurate account information.
• Keep login details secure.
• Do not share access with unauthorized people.
• Notify us if you suspect unauthorized use.
• Accept responsibility for activity through your account.

5. Free Demo Plan

• Free users may sign up, create a draft event, preview the host dashboard, preview event setup, view safe branding and settings, see a disabled QR preview area, and view upgrade prompts.
• Free users may not activate an event, share a usable QR code or invite token, allow guest joins or uploads, generate a QR PDF kit, use Live Wall, receive delivery packages, use comments or reactions, enable storage sync, use custom domains, use white-labeling, or access organizer and team controls.
• Draft events exist for preview and planning purposes only.

6. Paid Event Activation

An event must be activated before it becomes publicly usable. Activation requires an active Silver event pass, an active Gold event pass, or a Platinum organizer entitlement that grants activation rights.

Until activation is complete, the event will not permit guest participation, uploads, live sharing, QR kit use, or post-event delivery features.

7. Pricing Plans

Pricing is final as displayed on the platform unless changed by Snapvyn in the future.

• Free Demo Plan lets users test selected features and assess the platform.
• Silver Memory Package is a paid event pass for smaller events with limited guest uploads, storage, and access according to displayed purchase limits.
• Gold Memory Package is a paid event pass for larger events and weddings, with richer features such as QR PDF kits, Live Wall, comments, reactions, delivery packages, branding customization, moderation, storage sync, and analytics where available.
• Platinum Organizer Plan is a monthly subscription for planners, hotels, companies, and professional organizers. It may include unlimited activations, extended retention, advanced analytics, priority support, organizer tools, and white-label branding.

8. Payments

Payments may be processed through third-party providers including PayHere, Lemon Squeezy, or other available payment gateways.

• You agree to pay the displayed price and provide accurate billing information.
• You agree to comply with the payment provider’s terms and allow the provider to process the transaction.
• You are responsible for applicable bank, gateway, tax, service, or currency conversion fees.
• Snapvyn does not store full card details unless securely handled by an authorized payment provider.

9. Subscriptions

The Platinum Organizer Plan is billed monthly unless otherwise stated. By subscribing, you authorize recurring billing until cancellation.

You are responsible for cancelling before the next billing date if you do not wish to renew. Failed payment may suspend or remove access to organizer tools, activation rights, white-label benefits, extended retention, and other Platinum features.

10. Refunds

Payments for event passes and subscriptions are generally non-refundable once an event has been activated, guest access has been enabled, QR codes have been used, media has been uploaded, or platform resources have been consumed.

• Refunds may be considered for duplicate payments, failed activation caused by a platform-side technical error, incorrect charges caused by Snapvyn, or service unavailability that prevented meaningful paid use.
• Refunds are usually not provided for change of mind, event cancellation, low guest participation, user error, incorrect setup, failure to share QR codes properly, poor venue connectivity, guest refusal to upload, dissatisfaction with successfully delivered AI output, or failure to cancel a recurring subscription before renewal.
• Refund requests should be sent to snapvyn@gmail.com with payment details and a clear explanation.

11. Event Host Responsibilities

Snapvyn is a technology platform and does not control how hosts conduct their events.

• Create and manage the event correctly.
• Share QR codes and invite links responsibly.
• Make sure guests understand when uploads may be visible.
• Choose the correct gallery, privacy, and sharing settings.
• Moderate guest uploads where moderation tools are available.
• Ensure permission exists to collect, view, download, use, or distribute guest-uploaded content.
• Avoid events or content that violate law, privacy rights, intellectual property rights, or the personal rights of others.

12. Guest Responsibilities

• Guests must own the content they upload or have permission to upload it.
• Uploaded content must not violate privacy, copyright, trademark, or other rights.
• Content must not be illegal, abusive, obscene, hateful, defamatory, exploitative, misleading, or harmful.
• Guests should only upload content appropriate for the relevant event.
• Guests understand that hosts may view, download, share, moderate, or use uploaded content depending on event settings.

13. User Content Ownership and Platform License

Users retain ownership of their uploaded photos, videos, and other content. Snapvyn does not claim ownership of user content.

By uploading content, you grant Snapvyn a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display, transmit, resize, compress, generate previews, create galleries, create downloadable packages, operate AI-assisted features, provide technical support, and otherwise run, secure, improve, and deliver the service.

14. Host Use of Guest Content and Gallery Visibility

Guests understand that content uploaded to an event may be accessible to the event host and, depending on event settings, may also be visible to other guests, organizers, event managers, team members, white-label organizer accounts, and platform administrators for support, moderation, or security purposes.

Hosts are responsible for how they use, download, publish, distribute, or repost guest content outside Snapvyn. Snapvyn is not responsible for misuse of downloaded content by hosts, guests, organizers, or third parties.

Public gallery mode can expose uploads to other guests with access to the event, while private mode may limit guests to their own uploads or other restricted content. Hosts are responsible for choosing the right mode before sharing the event.

15. Prohibited Content and Acceptable Use

Snapvyn may remove content, suspend events, disable accounts, restrict access, or report content where required by law.

• Do not upload illegal, exploitative, hateful, threatening, harassing, discriminatory, misleading, fraudulent, or privacy-violating content.
• Do not upload nudity, sexual material, non-consensual content, or inappropriate material involving minors.
• Do not upload malware, viruses, spam, scams, or harmful code.
• Do not abuse, overload, hack, disrupt, scrape, or otherwise interfere with Snapvyn or attempt unauthorized access.
• Do not use bots or automated abuse, circumvent plan limits, misuse shared access, conduct unlawful surveillance, harass people, or mislead guests about how their content will be used.

16. AI-Generated Features, Live Wall, and Invite Access

Snapvyn may provide AI-assisted features such as highlight videos, memory reels, storytelling, summaries, auto-curation, and related outputs. These results may vary in quality, accuracy, style, timing, and suitability.

AI output depends on available media, upload quality, lighting, file formats, processing providers, and other technical factors. Users should review AI-generated output before public use.

Live Wall or public display features are controlled by the host, who is responsible for enabling, disabling, moderating, and supervising them.

Hosts are also responsible for sharing QR codes or invite links only with intended guests, testing access before the event, and regenerating or disabling access where necessary.

17. Storage, Retention, Delivery, and White-Label

Storage limits and retention periods depend on the selected plan. When retention expires, Snapvyn may delete, archive, restrict, or otherwise make content unavailable, and users are responsible for downloading media before expiry.

Delivery times for downloads, QR kits, exports, or post-event delivery packages may vary based on upload volume, file size, AI processing, payment status, connectivity, server load, and third-party availability.

White-label branding may be available on eligible plans, especially the Platinum Organizer Plan, but users may not misrepresent ownership of the software, reverse engineer or resell it as their own platform, remove required legal notices, or use unlawful or infringing branding.

18. Intellectual Property and Third-Party Services

All platform software, workflows, layouts, code, brand elements, logos, databases, systems, and technology belong to Snapvyn or its licensors. Buying a plan gives you a service right to use the platform, not ownership of the technology.

You may not copy, reverse engineer, scrape, extract data from, rebuild similar functionality from, sublicense, rent, or commercially exploit the software without permission.

Snapvyn may rely on third-party providers for payments, hosting, storage, email, analytics, AI processing, authentication, and infrastructure. We are not responsible for interruptions, delays, policy changes, or failures caused by those providers.

19. Availability, Security, and Privacy

Snapvyn is provided on an "as available" and "as is" basis. We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free, or always-available operation.

Service may be affected by maintenance, server issues, internet outages, payment downtime, third-party failures, security incidents, force majeure events, and device or browser issues.

We take reasonable steps to protect the platform and user data, but no online service can be guaranteed completely secure. Use of Snapvyn is also governed by our Privacy Policy.

20. Suspension, Termination, and Cancellation

Snapvyn may suspend, restrict, or terminate accounts, events, subscriptions, uploads, or features if terms are violated, payments fail, prohibited content is uploaded, third-party rights are infringed, misuse occurs, risk is created, the law requires action, or the service is modified or discontinued.

Users may cancel subscriptions through the available billing or account settings. Cancelling may remove access to Platinum features at the end of the billing cycle or sooner depending on provider rules and platform configuration. Single-event passes are generally not cancellable after activation.

21. Disclaimers

• Snapvyn does not guarantee that every guest will upload content.
• Snapvyn does not guarantee all uploads will be high quality, supported, or scan correctly.
• Snapvyn does not guarantee uninterrupted service or post-expiry availability of content.
• Snapvyn does not guarantee AI outputs will meet personal, artistic, professional, emotional, or commercial expectations.
• Snapvyn is not a substitute for professional photography, videography, archiving, or backup.

22. Limitation of Liability and Indemnity

To the maximum extent permitted by law, Snapvyn and its owners, operators, employees, contractors, partners, and service providers are not liable for lost profits, lost revenue, lost data, lost memories, event disruption, emotional distress, reputational harm, indirect damages, incidental damages, consequential damages, unauthorized sharing, user misuse, third-party failures, AI dissatisfaction, event cancellation, or venue, browser, device, or connectivity issues.

Where liability cannot be excluded, total liability is limited to the amount paid for the relevant event pass or one month of subscription fees, whichever is lower.

You agree to defend, indemnify, and hold harmless Snapvyn from claims, damages, losses, liabilities, costs, and expenses arising from your use of the platform, your event, your content, your guests’ content, your breach of these terms, privacy or IP violations, failure to obtain consent, or unlawful or harmful conduct.

23. Changes, Governing Law, and Final Agreement

Snapvyn may modify, improve, suspend, rename, replace, or discontinue features, and may update plan limits, pricing, AI features, payment methods, storage rules, and activation logic over time.

We may update these terms from time to time. Continued use of Snapvyn after the effective date of an updated version means you accept the revised terms.

These terms are governed by the laws of Sri Lanka. Disputes should first be raised with Snapvyn support in good faith and, if unresolved, may be handled through the appropriate courts or dispute resolution processes available under Sri Lanka law.

These Terms, together with the Privacy Policy and any plan-specific terms shown at purchase, form the entire agreement between you and Snapvyn regarding use of the platform.